The Opportunity

Tetra Tech is adding a HFAM Program Support Specialist to our Fuels Program team based in Collinsville IL.

Your Role

The HFAM Program Support Specialist provides administrative, technical, and operational support for the DLA Hydrant Fuels Automation Maintenance program. This position supports day-to-day coordination between DLA, subcontractors, and Tetra Tech, with a primary focus on ServiceNow (SNOW) administration, case management, work order processing, reporting, scheduling, procurement support, inventory tracking, and maintenance documentation.

The ideal candidate is highly organized, detail-oriented, and experienced in managing multiple priorities across a large, distributed maintenance program supporting 103 DLA site locations.

Key Responsibilities

• Serve as a ServiceNow (SNOW) administrator/user support resource for HFAM program activities.
• Create, update, track, and close cases and work orders in both DLA ServiceNow (SNOW) and Tetra Tech’s Repair and Maintenance System (RAMS).
• Perform case management for 103 DLA site locations (CONUS and OCONUS), ensuring timely follow-up and resolution.
• Act as a liaison between DLA, subcontractors, and Tetra Tech to coordinate maintenance activities, schedules, and issue resolution.
• Support general procurement activities, including coordination of requisitions, vendor communication, and status tracking as directed.
• Assist with scheduling of site visits, maintenance actions, and coordination of field activities.
• Generate and distribute weekly, monthly, and quarterly reports related to maintenance status, open cases, work order activity, inventory, and program performance to the HFAM Program Manager.
• Track site inventory for 103 DLA sites (CONUS and OCONUS), including records of equipment, materials, and maintenance-related assets.
• Submit site visit requests and coordinate approval/documentation as needed.
• Upload preventative maintenance and corrective maintenance reports to the DLA ServiceNow database.
• Ensure data entered into SNOW, RAMS, and related tracking tools is accurate, complete, and current.
• Maintain organized records of maintenance actions, correspondence, reports, and supporting documentation.
• Support program compliance with contract requirements, reporting deadlines, and administrative procedures.
• Perform other related duties as assigned in support of the HFAM program.
• Conduct activities in line with internal procedures, legislation, and industry standards.
• Pursue continuous professional development and maintain a high degree of discipline, knowledge and awareness.
• Work in a safe manner at all times and report all health and safety incidents and concerns.
• Additional duties as required.
  
  

Why Tetra Tech

At Tetra Tech, we are Leading with Science to solve the world’s most complex challenges. Our industry-leading experts in engineering and consulting are committed to driving positive change in communities around the world. For over 50 years, we have been at the forefront of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more than 625 million lives around the world.

Your Impact

Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful change around the world. Discover your full potential – join us to advance your career while leaving a lasting legacy.

Qualifications

• Associate degree or equivalent work experience in administration, operations, logistics, or a related field.
• Experience working with ServiceNow (SNOW) or similar case/work order management systems.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks across a large multi-site program.
• Proficiency with Microsoft Office Suite, especially Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• Ability to coordinate effectively with internal teams, subcontractors, and government stakeholders.
• High attention to detail and ability to maintain accurate records.
  
  

Preferred Qualifications

• Experience supporting DLA, DoD, fuels, utilities, facilities, or maintenance programs.
• Familiarity with RAMS or similar repair and maintenance tracking systems.
• Experience preparing recurring operational reports and dashboards.
• Experience supporting procurement, logistics, inventory control, or maintenance coordination
  
  

Core Competencies

• Customer service and stakeholder coordination
• Data accuracy and recordkeeping
• Planning and scheduling
• Reporting and documentation
• Problem-solving and follow-through
• Professional communication
• Ability to work independently and in a team environment
  
  

This position requires the candidate to be a U.S. Citizen due to the projects they will be working on.

Background Check (if applicable): If this position requires a CAC card, CUI Enclave Access and/or a Security Clearance, a background check will be completed.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Prolonged sitting while working at a computer, reviewing records, updating systems, and preparing reports.
• Frequent use of hands and fingers for typing, data entry, filing, and telephone communication.
• Occasional standing and walking during meetings, site visits, or coordination activities.
• Occasional lifting or carrying of light materials such as files, binders, laptops, or report packages, generally up to 10–20 pounds.
• Occasional bending, reaching, or stooping when accessing files, office equipment, or materials.
• Ability to travel to site locations as needed, which may involve walking over uneven surfaces, climbing stairs, or moving through active maintenance areas.
• Visual and auditory ability to read reports, interpret system data, communicate effectively, and participate in meetings or site coordination.
  
  

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position is generally performed in an office environment, but may involve occasional exposure to outdoor conditions, industrial settings, or active maintenance areas during site visits. When visiting operational sites, the employee may be required to follow applicable safety procedures, PPE requirements, and site access protocols.

Language & Communication Skills: Candidate must be fluent in the English language, speaking, writing, and reading. In addition, successful candidate must be able to prepare written technical documents.

Life At Tetra Tech

The perks of working at Tetra Tech include:

• Comprehensive and market-competitive benefits.
• Merit-based financial rewards.
• Flexibility and company-wide commitment to work/life balance.
• Collaborative team atmosphere that values the contributions of all employees.
• Learning and development opportunities for ongoing professional growth.
  
  

About Tetra Tech

Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.

Tetra Tech is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans.

We invite applications from all interested parties.

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:

LinkedIn: @TetraTechCareers

Twitter: @TetraTechJobs

Facebook: @TetraTechCareers

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Please no phone calls or agencies.

Additional Information

• Organization: 112 EGS