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IT System Support Specialist



IT, Customer Service
Bengaluru, Karnataka, India
Posted on Tuesday, June 18, 2024

d-Matrix has fundamentally changed the physics of memory-compute integration with our digital in-memory compute (DIMC) engine. The “holy grail” of AI compute has been to break through the memory wall to minimize data movements. We’ve achieved this with a first-of-its-kind DIMC engine. Having secured over $154M, $110M in our Series B offering, d-Matrix is poised to advance Large Language Models to scale Generative inference acceleration with our chiplets and In-Memory compute approach. We are on track to deliver our first commercial product in 2024. We are poised to meet the energy and performance demands of these Large Language Models. The company has 100+ employees across Silicon Valley, Sydney and Bengaluru.

Our pedigree comes from companies like Microsoft, Broadcom, Inphi, Intel, Texas Instruments, Lucent, MIPS and Wave Computing. Our past successes include building chips for all the cloud hyperscalers globally - Amazon, Facebook, Google, Microsoft, Alibaba, Tencent along with enterprise and mobile operators like China Mobile, Cisco, Nokia, Ciena, Reliance Jio, Verizon, AT&AT. We are recognized leaders in the mixed signal, DSP connectivity space, now applying our skills to next generation AI.

Location: Hybrid, in the office Three (3) Days a week at our Bangalore, India HQ Location

What You Will Do:

As an IT Systems Support Specialist at d-Matrix, you will play a crucial role supporting our end users and ensuring the smooth operation of our IT infrastructure. You will be responsible for administering our Microsoft 365 tenant, supporting MacOS and Windows laptops, troubleshooting and managing wireless networks, and ensuring the security and reliability of our systems. This role will be supporting our offices and users in the APAC region, including onsite in Bengaluru and remotely in Sydney, Australia.

• Manage the onboarding process for new hires in India and Australia offices, including account creation in M365, as well as laptop procurement and deployment.

• Troubleshoot and resolve IT and cybersecurity issues reported by team members, escalating as necessary to ensure timely resolution.

• Ensure the efficient operation of office equipment such as printers and video conferencing room systems (TVs, tablets, cameras).

• Assist with the implementation of IT projects and initiatives, including software upgrades and system migrations.

• Contribute to the documenting of IT processes, procedures, and configurations to ensure accurate and up-to-date documentation.

• Keep up to date with emerging technologies and industry best practices to continuously improve our IT infrastructure.

What You Will Bring:

• Minimum of 2-3 years of experience in an office IT environment, preferably in a technology company.

• Experience administering a Microsoft 365 environment, including Entra, Exchange, SharePoint, and Teams.

• Strong troubleshooting skills with both MacOS and Windows, laptop hardware, and wireless networking.

• An ability to effectively communicate and interact with team members at all levels with strong written and verbal English skills.

• Highly organized with the ability to self-prioritize tasks and work under minimal supervision.


• Experience with JAMF Pro, Intune or similar MDM platforms.

• Familiarity with the administration of a managed wireless network, such as Unifi or Meraki.

Equal Opportunity Employment Policy

d-Matrix is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

d-Matrix does not accept resumes or candidate submissions from external agencies. We appreciate the interest and effort of recruitment firms, but we kindly request that individual interested in opportunities with d-Matrix apply directly through our official channels. This approach allows us to streamline our hiring processes and maintain a consistent and fair evaluation of al applicants. Thank you for your understanding and cooperation.